Job Description

The New York Red Bulls are one of 30 Major League Soccer (MLS) teams. RBNY, one of the ten charter clubs of MLS, has competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull, for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

Position Summary

The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-days. You will act as one of the first points of contact with fans, and as an extension of the Fan Services department. This is a part-time position working all regular game day hours and events at Red Bull Arena.

Job Description

• Engage with fans and provide accurate information about the New York Red Bulls and Red Bull Arena
• Provide a high level of customer service
• Problem-solve by effectively communicating with guests
• Being pro-active and having high energy when interacting with fans
• Assist with in-match promotions
• Represent the Red Bulls organization on match and/or event days
• Create a fun experience through positive fan interactions
• Assist various departments upon request on match/event days

Qualifications

• Must have high school diploma
• Previous customer service experience is a plus
• Must display excellent customer service and communication skills
• Must possess traits to be high energy and proactive when interacting with fans
• Must have strong initiative and work ethic and be able to function without supervision
• Must have the capability of communicating positively with guests to establish their needs efficiently and courteously
• Ability to work evenings, weekends and holidays is required
• Bi-lingual is a plus
• Knowledge of the New York Red Bulls and Major League Soccer is a plus

Additional Information

Due to the cyclical nature of the entertainment industry, you may be required to work varying schedules to reflect the business needs of the company.

Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.

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