Incident manager Job at Yochana IT, Wilmington, NC

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  • Yochana IT
  • Wilmington, NC

Job Description

Job Title: Incident Manager

Location: WILMINGTON DE (Onsite)

Job Type: Full Time

Job Description:

  • 3 years of experience as IM engineer.
  • Review proposed major incident and access validity based on business impact
  • Facilitate Troubleshooting bridge calls to drive issues to resolution
  • Document activities and discussion around major incidents
  • Communicate throughout any event to required levels of leadership
  • Generate and Distribute an AfterAction Report for every Major Incident
  • Recommend Corrective actions to the Problem process for postmortem discussion
  • Review and correct SOPs/ Documentation as requested
  • Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
  • Contractor shall consolidate and provide daily reports reviewing incidents changes and problems within the environment.
  • Contractor shall assist in the problem management activities and process as needed including but not limited to the following
  • Act as scribe during regular Problem review meetings
  • Recommend corrective actions based on Major Incident events
  • Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis events.
  • Flexible to work in any shift.
  • Good communication skill to interact with both customer and end user over phone and through email.

Job Tags

Full time, For contractors, Flexible hours, Shift work,

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